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Our refund, return, and chargeback policies for research product orders.
Due to the nature of research compounds, returns are only accepted for damaged, incorrect, or defective items reported within 48 hours of delivery with photographic documentation.
Approved refunds are processed to the original payment method within 5–10 business days after inspection and approval.
Customers agree to contact support before initiating a chargeback. Fraudulent chargebacks may result in account termination and collection action.
Free shipping is available on qualifying orders over $199.00. Orders that do not meet the free-shipping threshold are subject to a $9.95 standard flat-rate shipping fee.
